Araştırma Makalesi
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Adoption of E-Government Services in Turkey

Yıl 2018, Cilt: 9 Sayı: 32, 7 - 22, 01.04.2018
https://doi.org/10.5824/1309-1581.2018.2.001.x

Öz

The major aim of this study to examine the factors that enable end-user adoption of e-government services in Turkey. A research model is proposed and tested using data based on a sample of 242 individual e-government web portal users in Turkey, the research model were evaluated with the model using the Partial Least Squares PLS method was applied for structural model assessment and analysis of the relationships among constructs. Results show that perceived usefulness and user satisfaction affects user’s adoption and continuance intention. The findings are useful for policy-makers and decision-makers to develop a better understanding of citizens’ needs. The adopted model can be used as a guideline for the implementation of e-government services in Turkey. This study suggests that government should run extensive advertising campaigns to ensure that people are aware of the services and use them. This implies that government should place emphasis on increasing awareness of the services, show the benefits of citizens and encouraging confidence in the system.

Kaynakça

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  • Al-Shafi S, Weerakkody V. Understanding citizens’ behavioral intention in the adoption of e- government services in the state of Qatar. In ECIS proceedings.2009
  • Alshehri M, Drew S, Alhussain T, Alghamdi R. The Effect of Website Quality on Adoption of e- Government Service: An Empirical Study Applying UTAUT Model Using SEM, 2012, December 2-5, 23rd Australasian Conference on Information Systems, Geelong, Australia.2012.
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  • Al-Soud A, Nakata K. Evaluating e-government websites in Jordan: accessibility, usability, transparency responsiveness. Proceedings of the 2010 International Conference on Progress in Informatics Computing (PIC-2010), Shanghai.2010;2:761-765.
  • Ahmad M.O, Jouni M, Markku O. Factors influencing the adoption of e-government services in Pakistan. Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems (EMCIS ), 2012;Paper 79.
  • Aladwani A.M, Palvia P. C. Developing and validating an instrument formeasuring user-perceived web quality. Information Management, 2002;39: 467–476.
  • AlAwadhi S, Morris A. The use of the UTAUT model in adoption of e-government services in Kuwait. Proceedings of the 41st HICSS, 2008.
  • Alhujran O, Chatfield A. Toward a model for e-government services adoption: the case of Jordan. Proceedings of the 8th European Conference on e-Government, Ecole Polytechnique, Lausanne, 2008:13-22.
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Türkiye’de E-devlet Hizmetlerinin Kabulü

Yıl 2018, Cilt: 9 Sayı: 32, 7 - 22, 01.04.2018
https://doi.org/10.5824/1309-1581.2018.2.001.x

Öz

Bu çalışmanın temel amacı Türkiye’de e-devlet hizmetlerinin son kullanıcılar tarafından kabulünü etkileyen faktörler ortaya çıkarılmıştır. Araştırma modeli Türkiye’de 242 bireysel e-devlet web portalı kullanıcıları örneklemine bağlı olarak önerilmiştir ve test edilmiştir, araştırma modeli en küçük kareler yöntemi kullanılarak değerlendirilmiştir ve araştırma modeline yapısal model değerlendirilmesi ve yapılar arasındaki ilişkilerin analizi uygulanmıştır. Analiz sonuçları algılanan kullanışlılık ve kullanıcı memnuniyeti kullanıcının kabulünü ve kullanmaya yönelik devam niyetini olumlu ve anlamlı yönde etkilediğini göstermektedir. Araştırma sonuçları, vatandaşların ihtiyaçlarının daha iyi anlaşılmasının geliştirilmesi için politikacılar ve karar vericiler için faydalıdır. Kabul edilen model Türkiye’de e-devlet hizmetlerinin uygulanmasında bir rehber olarak kullanılabilir. Bu çalışma hükümetin, insanların hizmetlerin farkında olduğundan ve bunları kullandığından emin olmak için kapsamlı reklam kampanyaları düzenlemesi gerektiğini önermektedir. Bu çalışma, hükümetin, hizmetlerin bilinirliğini artırmaya, vatandaşlara yararlarını göstermeye ve sisteme güvenin teşvik edilmesine önem vermesi gerektiğini göstermektedir.

Kaynakça

  • Akman I, Mishra Y, Arifoglu A. E-government: a global view an empirical evaluation of some attributes of citizens. Government Information Quarterly. 2005;22,2:239-257.
  • AlAwadhi S, Morris A. The use of the UTAUT model in the adoption of egovernment services in Kuwait. In Hawaii international conference on system sciences, proceedings of the 41st annual. IEEE. 2008;219-219.
  • Alshehri M, Drew S, AlGhamdi R. Analysis of citizens acceptance for egovernment Services: Applying the UTAUT model. arXiv preprint arXiv:2013;1304.3157.
  • Al-Shafi S, Weerakkody V. Factors affecting e-government adoption in the State of Qatar. The Proceedings of the European Mediterranean Conference on Information Systems, Dhabi, UAE.2009;1-23.
  • Al-Shafi S, Weerakkody V. Understanding citizens’ behavioral intention in the adoption of e- government services in the state of Qatar. In ECIS proceedings.2009
  • Alshehri M, Drew S, Alhussain T, Alghamdi R. The Effect of Website Quality on Adoption of e- Government Service: An Empirical Study Applying UTAUT Model Using SEM, 2012, December 2-5, 23rd Australasian Conference on Information Systems, Geelong, Australia.2012.
  • Al-Shihi H. E-government development adoption dilemma: Oman case study. 6th International We- B (Working for e-Business) Conference, Victoria University, Melbourne, Australia, 2005.
  • Al Shibly H, Tadros I. Employee’s perceptions towards electronic government in Jordan. European Journal of Scientific Research.2010;48,2:169-176.
  • Al-Soud A.H, Al-Yaseen Al-Jaghoub S. Jordan’s e-Government at the crossroads. Transforming Government: People, Process Policy. 2014;8,4:597-619.
  • Al-Soud A, Nakata K. Evaluating e-government websites in Jordan: accessibility, usability, transparency responsiveness. Proceedings of the 2010 International Conference on Progress in Informatics Computing (PIC-2010), Shanghai.2010;2:761-765.
  • Ahmad M.O, Jouni M, Markku O. Factors influencing the adoption of e-government services in Pakistan. Proceedings of the European, Mediterranean and Middle Eastern Conference on Information Systems (EMCIS ), 2012;Paper 79.
  • Aladwani A.M, Palvia P. C. Developing and validating an instrument formeasuring user-perceived web quality. Information Management, 2002;39: 467–476.
  • AlAwadhi S, Morris A. The use of the UTAUT model in adoption of e-government services in Kuwait. Proceedings of the 41st HICSS, 2008.
  • Alhujran O, Chatfield A. Toward a model for e-government services adoption: the case of Jordan. Proceedings of the 8th European Conference on e-Government, Ecole Polytechnique, Lausanne, 2008:13-22.
  • Alkhattabi M, Neagu D, Cullen A. User perceptions of information quality in e-learning systems: a gender and cultural perspective. in Pande, R. and van der Weide, T. (Eds), Globalization, Technology Diffusion and Gender Disparity: Social Impacts of ICTs, IGI Global, Hershey, PA, 2012: 138-145.
  • Al-Mamari Q, Corbitt B, Gekara V.O. E-Government adoption in Oman: motivating factors from a government perspective. Transforming Government: People, Process and Policy, 2013;7,2:199- 224.
  • Alomari M, Woods P, Sandhu K. Predictors for e-Government adoption in Jordan: deployment of an empirical evaluation based on a citizen-centric approach. Information Technology & People, 2012;25, 2:207-234.
  • Alshehri M, Steve D, Osama A. A comprehensive analysis of e-government services adoption in Saudi Arabia: obstacles and challenges. International Journal of Advanced Computer Science and Applications, 2012;3, 2.
  • Al-Shihi H, McGrath M. E-government adoption and diffusion in less-developed nations: lessons from the West. Proceedings of the 7th International We-B (Working for e-Business) Conference, Victoria University, Melbourne;2006.
  • Atkinson R. D, Castro D. Digital quality of life: Understanding the personal and social benefits of the information technology revolution, 2008.
  • Bèlanger F, Carter L. Trust and risk in e-government adoption. Proceedings of the Eleventh Americas Conference on Information Systems, Omaha, NE, USA;2005.
  • Bèlanger F, Carter L. Trust and risk in e-government adoption. Journal of Strategic Information Systems, 2008;17, 2: 165-176.
  • Bwalya K. J. Factors affecting adoption of e-government in Zambia. The Electronic Journal of Information Systems in Developing Countries, 2009;38.
  • Carter L, Weerakkody V. E-government adoption: a culture comparison. Information Systems Frontiers, 2008;10, 4:473-482.
  • Carter L, Bèlanger F. The utilization of e-government services: citizen trust, innovation and acceptance factors. Information Systems Journal, 2005;15,1: 5-25.
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Toplam 117 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Research Article
Yazarlar

Yakup Akgül Bu kişi benim

Yayımlanma Tarihi 1 Nisan 2018
Gönderilme Tarihi 1 Nisan 2018
Yayımlandığı Sayı Yıl 2018 Cilt: 9 Sayı: 32

Kaynak Göster

APA Akgül, Y. (2018). Adoption of E-Government Services in Turkey. AJIT-E: Academic Journal of Information Technology, 9(32), 7-22. https://doi.org/10.5824/1309-1581.2018.2.001.x